![]() ![]() Troubleshooting Problems with the InstallationĪfter an increasing number of users reported installation issues with Adobe Creative Suite, Adobe has released a Creative Cloud Cleaner Tool that can be used to diagnose various installation problems. Accept the license agreement, and follow the instructions on your screen.Download and double-click to open the file Creative_Cloud_Installer.dmg.Visit the Adobe Creative Cloud download page.It always installs in the default destination directory. Note: You cannot change the Adobe Creative Cloud installation directory. Right-click Set-up.exe and use the Run as administrator option.For example, C:\Users\ User_Name\Downloads\Extracted Specify a destination directory for temporary extraction. ![]() ![]() Select all the containing files and choose Extract.You may need a file compression program (such as WinZip, WinRAR or free 7 Zip File Manager) to open.Right-click the downloaded setup file Creative_Cloud_Set-Up.exe and select Run as administrator from the context menu entries.Download the Adobe Creative Cloud Setup from the official website.Step 3: Download the Creative Cloud Setup. You may have to enter the Administrator user account password in order to successfully sign in.Select Switch User, followed by the name of your Administrator account.Click your Account Picture on the left.If you’re signed in from a standard user account or a guest account, follow the steps given below to switch to the Administrator account: If you’ve already signed from an Administrator account, you may skip this step. Step 2: Sign in to an Administrator Account Otherwise, if your System Type appears as an x86-based PC, you may have a 32-bit Windows installed. If your System Type is written as an 圆4-based PC, you may have 64-bit Windows installed.Once the System Information tool is opened, look for the System Type in the top-level System Summary node.In the Run dialog box, type “msinfo32” (without quotes). To check your system type, press Windows Key R simultaneously.Step 1: Check your Current Windows Versionīefore downloading the Adobe Creative Cloud software, it’s important to check your current system type. Product Spotlight: Use PictureEcho to find and delete duplicate
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